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IT Tech Care Support Engineer

Location Sydney
Job Type Contract
Reference JO-2104-103724_1617866226
Posted 13 days ago

About the Company

Iconic brand in Australia. Be part of a team providing onsite technical and desktop support. Great company.


About the Role

The IT support team Member primarily exists to provide on-site IT Support Services, including provisioning and maintenance of software and hardware, user profile and account configuration, incident management, and user assistance.
This role will provide on-site technical assistance to IT service providers, enabling effective management of incidents and services requests. This includes VIP support services.

Provide a Tech-Bar service for IT assistance. This may include providing advice/training to users, assisting with access to self-help resources, providing level 1 support for user issues (such as hardware or application issues), helping with raising service requests or incidents etc.

Small team onsite. Travel to cover Mascot and Chullora office and some other sites in Western Sydney. Car required.

  • Communicate in a professional manner with end users and Management regarding the status of resolution of issues
    * Assist the team by providing on-site guidance and advice for problem resolution.
    * Assist users with provisioning and maintenance of software and hardware systems.
    * Assist service providers in managing an appropriate level of spares on-site.
    * Identification of incident trends and liaising with relevant service providers to actively manage recurring incidents or problems
    * Assist service providers in resolving incidents and requests by providing general technical assistance on site (under instruction guidance).
    * Provide VIP IT support for Senior business leaders and executives.
    * Educate users on appropriate use of software and hardware systems in


    About You

Excellent communication skills required. You will be highly customer focused and take pride in providing a top level of service to a diverse group of users.

Previous experience of working in a Manufacturing organisation beneficial. Location would ideally suit someone who has a car.




To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Spencer Stirrat on 02 8093 0620, quoting ref no. JO-2104-103724. Want to know more about Davidson? Visit us at www.davidsonwp.com