IT Helpdesk Support - L1/ L2

Job Title: IT Helpdesk Support - L1/ L2
Contract Type: Permanent
Location: Brisbane, Queensland
Salary: Negotiable
Start Date: 2/03/2020
Reference: JO-2002-99470_1581550024
Contact Name: Moitri Banerjee
Contact Email:
Job Published: February 13, 2020 10:27

Job Description

About the Company

A Mega Engineering Consulting firm based in Brisbane CBD

About the Role

Looking for a dynamic IT HelpDesk/ Desktop Support person to join their IT support team based in Brisbane.

An opportunity to work for a Global company in their close knit IT support team and a variety of IT projects and BAU activities.


  • Respond to tickets, and troubleshoot and resolve problems in a timely manner
  • Set up and configure new systems, new applications, and upgrades
  • Manage user account information, permissions, and rights, including groups
  • Troubleshoot and resolve IT incidents

About You

  • Experience in similar Desktop Support / Helpdesk / Servicedesk (IT) role
  • Windows/network/ application support and troubleshooting
  • ServiceNow ticketing
  • Incident management & ITIL understanding
  • Strong verbal and written communication skill

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Moitri Banerjee on 07 3023 1039, quoting ref no. JO-2002-99470. Want to know more about Davidson? Visit us at

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