IT Help Desk L1&2

Job Title: IT Help Desk L1&2
Contract Type: Contract
Location: Brisbane, Queensland
Salary: Negotiable
Start Date: 1/04/2020
Reference: JO-2003-99866_1584172826
Contact Name: Sanghita Mukherjee
Contact Email:
Job Published: March 14, 2020 19:00

Job Description

Davidson are looking for an experienced Help Desk support- Level 1&2 for our client within the Govt Space for an initial 2 month contract.

Role: IT Helpdesk (Level 1&2)

Location: Brisbane

Duration: Initial 2 month


  • Provide first point of contact support services to I&CT clients.
  • Provide responsive technical support in the investigation and resolution of client incidents.
  • Provide technical knowledge and skills in the fulfilment of requests from clients.
  • Provide second-level desktop support and request services including installation of desktops, laptops, and printers.
  • Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice.

About You:

  • Significant experience in providing Level1&2 support for the operating systems
  • MS window 8.1, Office 365.
  • Desktop and laptop hardware support
  • Sound understanding in ITIL process especially incident and request fulfilment is essential.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Sanghita Mukherjee on 03 9929 9501, quoting ref no. JO-2003-99866. Want to know more about Davidson? Visit us at