Helpdesk / Level 2 Desktop Support

Job Title: Helpdesk / Level 2 Desktop Support
Contract Type: Contract
Location: Brisbane CBD, Queensland
Salary: Negotiable
Start Date: ASAP
Reference: JO-2005-100292_1588677709
Contact Name: Van Hoang
Contact Email:
Job Published: May 05, 2020 21:21

Job Description

Davidson is excited to present a brand-new Helpdesk / Level 2 Desktop Support contract opportunity with one of our well-respected government department. This excellent opportunity will see through until 30 September 2020 with possibility of extension. You will work in a team of ICT technical specialists to implement, maintain and support of a large and complex network environment, reporting directly to the Team Leader, Digital Workspace. The ICT services are hosted and deployed in predominantly Microsoft Windows environments.

About the Role
You will be responsible for:

  • The installation, maintenance and support of the ICT environment and systems by applying knowledge and technical skills in a number of the following technologies:
    • Operating Systems
    • Desktop and Mobile Hardware
    • Network fundamentals TCP/IP, LAN, WAN
    • Antivirus
    • Scripting technologies
    • Monitoring and Alerting Tools
  • Actively participating in a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and Associated Applications.
  • Consulting, negotiating, liaising and providing expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
  • Working cooperatively to continually improve the value of ICT services to the Department through the provision of appropriate, efficient and effective support, solutions and infrastructure.
  • Analytical and problem-solving activities for the maintenance and support of a large and complex Windows network environment.
  • Participation in minor projects to implement and upgrade the Windows network environment.

Sounds like what you are looking for? Get your application in today as this role is progressing quick.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Van Hoang on 07 3023 1000, quoting ref no. JO-2005-100292. Want to know more about Davidson? Visit us at