Director of Service Delivery

Job Title: Director of Service Delivery
Contract Type: Permanent
Location: Brisbane, Queensland
Salary: Negotiable
Start Date: 14/07/2020
Reference: JO-2004-100111_1586829557
Contact Name: Jessica
Contact Email:
Job Published: April 14, 2020 11:59

Job Description

About the Company

The National Heavy Vehicle Regulator is Australia's independent regulator for vehicles over 4.5 tonnes gross vehicle mass. Operating as an independent statutory authority with an ongoing agenda focused on safety and productivity, they work with the industry and relevant government bodies in order to provide the most efficient support to the heavy vehicle industry by delivering a comprehensive range of services under a consistent regulatory framework.

About the Role

This new position will report directly to the Chief Operations Officer and have oversight of a team that has direct customer contact in the organisation's processing area. Your brief will be to create an efficient and high quality customer experience through your thirst for business improvement, ensuring that you are delivering value for the heavy vehicle industry. You will oversee the planning, management and delivery of safe, efficient and integrated vehicle access. Your ability to build strong strategic relationships with enforcement partners, government agencies and industry will assist the NHVR to support sustainable economic, social and environmental outcomes. You will also be expected to ensure that all risks within your area are identified and mitigated in line with the NHVR risk management framework.

About You

You will be a strategic leader with a demonstrable track record of providing outstanding levels of customer service in your field. With a predisposition towards innovation and thinking laterally, you should relish an opportunity to improve existing processes and build high performing teams. Ideally tertiary qualified, you see the blending of technology and people as the way to provide an outstanding customer experience within the framework of your regulatory requirements.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Jon Hottot on 0488 420 003 or Monica James on 07 3023 1072, quoting ref no. JO-2004-100111. Want to know more about Davidson? Visit us at

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