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Contact Centre Trainer

Job Title: Contact Centre Trainer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Industry:
Salary: Negotiable
Start Date: 5/10/2020
Reference: JO-2009-101401_1599798603
Contact Name: Terri-Anne Egan
Contact Email: resume@3-3sekgg553hclgmjfklq27jyk2jlsmlqf500r8h7a0oat5yud4.9-sxcteau.ap1.apex.salesforce.com
Job Published: September 11, 2020 14:30

Job Description

About the Company

Davidson recruitment are a preferred supplier for the government sector who have strong partnerships within local, state and federal government. We have an upcoming opportunity for an experienced Contact Centre Trainer. Davidson are currently seeking applications for a Professional, Reliable and experienced Contact Centre Trainer who is available to start immediately. This is a 6-month contract based in Canberra.

About the Role

  • Assist, Train and Support staff within the section to deliver quality services
  • Develop useful knowledge management articles to support contact centre staff in daily activities and ensuring these articles are maintained
  • Analyse Data, such as operator error trends and user experience in order to support continuous improvement
  • Work collaboratively and productively with both internal and external stakeholders

About You

  • MUST have experience as contact centre trainer and experience in developing the training content
  • Previous experience working within a complex business service delivery environment
  • Well-developed analytical, research skills and problem solving ability.
  • Exceptional written and oral communication experience
  • Strong organisational skills, including the ability to manage multiple competing.
  • Must be an Australian citizen

**Please note successful candidate will be required to pass a police check
The Benefits

  • Highly attractive hourly rate, $53.93 - $60.84 p/hour + super (pending experience)
  • 6-month contract
  • Federal Government Department

We are looking for motivated candidates to seize this opportunity! - Apply today.
Want to know more about Davidson? Visit us at www.davidsonwp.com