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Casual Contact Centre Consultant

Location Brisbane, Queensland
Job Type Temporary
Reference JO-2009-101547_1602116065
Posted 14 days ago

About the Company:
Davidson are proud to be collaborating with a leading national organisation with a fantastic reputation for providing valuable service to its customers and families. This organisation is a not-for-profit social enterprise who pride themselves on giving back to the community through ongoing support, outstanding customer service and improving the lives of others.
There are a number of upcoming opportunities to be part of a casual pool within the Family Support contact centre. As a Family Support Consultant, you will be providing expert advice across a number of key areas. These positions are a part of a "Casual Pool" and the hours of work will vary.


About the role:

  • Responding to customers - including communication via all channels (telephone, dialler, email, web chat and text etc)
  • Document customer requests inside appropriate enterprise systems\
  • Ability to build rapport quickly to ensure service excellence that leads to prompt resolutions of queries, problems or complaints.
  • Meeting targets for quality interaction within the processes
  • Complete outbound follow up calls and undertake ad hoc tasks
  • Consistently meet all individual and team performance targets
  • High attention to details and ability to multitask using up to 3 screens
  • Family Support Consultant framework to follow


About You:
Essential:

  • Blue Card Holder - must obtain this yourself if you don't already have one
  • Excellent Communication Skills
  • Exceptional customer service skills and the ability to build rapport quickly
  • Collaborative problem solver

Desirable:

  • Experience in the child care, aged care or other service business
  • High level of empathy and emotional resilience
  • Ability to multitask


Benefits:

  • Participate in meaningful work that contributes to the wellbeing and development of other
  • Become a part of a valued team
  • Great hourly rate! $28.10 p/hr + Super
  • Ongoing work and multiple opportunities
  1. Please note that we will be holding in person group interviews for the multiple opportunities available
  2. Please note this is full merit process and applications will assessed according to the key criteria's


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). Please note we are only accepting applications online, if this sounds like you please submit your application-quoting ref no. JO-2009-101547. Want to know more about Davidson? Visit us at www.davidsonwp.com