Billing Support

Job Title: Billing Support
Contract Type: Contract
Location: Melbourne, Victoria
Salary: AU$30 - AU$36 per hour
Start Date: 24/02/2020
Reference: JO-2002-99327_1580682365
Contact Name: Gabrielle Cassidy
Contact Email:
Job Published: February 03, 2020 09:26

Job Description

Our large enterprise telecommunications client requires a Billing Support for an initial 12 month contract. You will work customers to Investigate and resolve complex requests including disputes regarding billing errors.

The Successful candidate will:

  • Communicate and manage customer expectations both verbally and in written format.
  • Drive customer satisfaction levels through timely, accurate resolution of customer requests.
  • Identify any trends in customer request types and initiate required process improvement projects.
  • Analyse and enter data from a range of sources (spreadsheets, invoices etc.) into multiple core and non-core systems, while updating and maintaining accurate customer records.
  • Resolve customer requests in accordance with national standards.
  • Keep the customer informed including Sales, Service, Dealers and Customers.
  • Provide consultancy to Industry Partner as appropriate.

Qualification/ Certifications are desirable:

  • Previous experience with billing and provisioning systems including Flexcab, Mica, Helpdesk, ONDB, MNC, CDR, UOMS, MOaM, Maxim, Siebel Kenan etc highly desired.

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