Key accountabilities of the role include:
- Investigate and resolve complex customer requests including disputes regarding billing errors.
- Communicate and manage customer expectations both verbally and in written format.
- Drive customer satisfaction levels through timely, accurate resolution of customer requests.
- Identify any trends in customer request types and initiate required process improvement projects.
- Analyse and enter data from a range of sources (spreadsheets, invoices etc.) into multiple core and non-core systems, while updating and maintaining accurate customer records.
- Previous experience with billing and provisioning systems such as Flexcab, Mica, Helpdesk, ONDB, MNC, CDR, UOMS, MOaM, Maxim or Siebel Kenan
- Demonstrated experience working with Microsoft Office including excel, outlook and word.
- Prior experience in a customer service billing role
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com