APS3 - Crisis Support Officer

Location Canberra
Job Type Contract
Reference JO-2103-103254_1615419693
Posted about 1 month ago

About the Company

Davidson recruitment are experts in matching the best talent with exclusive opportunities in the marketplace. A position has become available for experienced Crisis support officer. This role is working for a Federal Government Department located in Canberra. Davidson are currently seeking applications for a motivated and reliable professional who is available to start immediately.

About the Role

  • Answering and managing inbound escalated phone queries
  • Resolve and triage customer complaints as required and ensure excellent service that leads to prompt resolutions to all queries, problems and complaints
  • Synthesising and relaying information back in a clear and concise manner
  • Undertaking research to address complex issues/complaints in consultation with internal and external stakeholders.
  • Prepare reports in relation to team task and outcomes
  • Mailbox management, case management and coordination of tasks to resolve complete enquires
  • Opportunity to act in higher duties

About You

  • Previous experience in dealing with distressed incoming calls or enquiries
  • Experience working within a complex business service delivery environment
  • High level of communication skills
  • Exceptional customer service skills and ability to build rapport quickly
  • Ability to think on your feet and adaptability to differing tasks in a high volume capacity
  • MUST be an Australian citizen

** Please note successful candidate will be required to pass a police check.
The Benefits

  • Highly attractive hourly rate, $39.67 - $43.97 + Super (pending experience)
  • Federal Government Department
  • Supportive team and management

We are looking for motivated candidates to seize this opportunity! - Apply today.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). Quoting ref no. JO-2010-101801. Want to know more about Davidson? Visit us at