Executive Manager – Emergency Communications Centre (Ballarat)

Job Title: Executive Manager – Emergency Communications Centre (Ballarat)
Contract Type: Permanent
Location: Ballarat
Salary: To be Discussed
Start Date: 2020-01-16
Reference: JO-1912-98992
Contact Name: Paris Plompen
Contact Email:
Job Published: January 16, 2020 13:18

Job Description

  • Lead a diverse team and deliver a critical community service at Triple Zero
  • Drive cultural transformation including wellbeing and inclusion
  • Regional location in Ballarat with a 5 year contract
Emergency Services Telecommunications Authority (ESTA) provides the critical link between the community and emergency services for all “000” calls. It partners with Victoria’s Police, Ambulance, Fire and SES agencies to Facilitate community driven outcomes every day of the year. The provision of life-saving emergency call- taking and dispatch for all Victorians requires dedicated professional people and sophisticated technical systems.
Reporting to the Executive Director Operations and as a key member of the senior leadership team, this role will take the lead on the organisational strategy execution together with oversighting operational management for the Ballarat centre. Your main focus will be on leading and driving a high performance culture, striving to achieve performance metrics and at the same time ensuring a positive and highly engaged team culture. You will be responsible for leading your team through the five year strategic roadmap that has a strong focus on people and technology to meet the evolving expectations of the Victorian community into the future. Another aspect key to your success will be your ability to build solid relationships with key stakeholders including partner statutory authorities as well as unions.
You are a highly regarded natural people leader with operational leadership experience in critical services contact centre environments. You have a proven track record in developing high performance cultures within a team you have led and enjoy the ongoing challenge of driving positive change and transformation including technology advances in this field. Importantly you pride yourself on your communication, influencing, and facilitation skills which will both enable you to deliver on key projects across ESTA, a critical state wide service delivery organisation.
To apply for this exciting role, please click “Apply for this job” and attach your resume. For further information or a confidential discussion, please contact Natasha Diamond on (03) 9929 9556 or, for a detailed Position Description please email