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Call Centre Consultant - Casual Hours - Uni Student Or Return to Work Parent

Job Title: Call Centre Consultant - Casual Hours - Uni Student Or Return to Work Parent
Contract Type: Contract
Location: South Brisbane
Industry:
Salary: Competitive
Start Date: 2019-11-21
Reference: JO-1911-98423
Contact Name: Ashleigh Veenstra
Contact Email: ashleigh.veenstra@davidsonwp.com
Job Published: November 21, 2019 13:27

Job Description

About the company:


Our client is a leading national organisation who currently require call centre consultants to work on a casual basis. This position is highly suited to a university student who is currently studying and would like hours to fit around their studies. It would also be highly suitable for a return to work mother who is looking to re-enter the workforce. Hours can vary greatly from week to week, however the next two months are particularly busy.


About the role:
The purpose of the call centre constulant is to resolve and respond to customer enquiries to provide solutions and service offerings aligned to the customer’s needs. This is a relationship based role which requires you to make real connections.
  • Personalising the customer experience using a professional and relatable communication style
  • Use of effective questioning to identify needs, challenges and opportunities to assist
  • Building rapport with each customer while focusing on a first call resolution
  • Effectively managing the conversion of an enquiry into enrolment while being consultative and demonstrating empathy
  • Work towards targets and service level agreements to ensure that exceptional customer service is provided
  • Enjoy working as part of a wider team and contribute to its success
 
About you:
  •  Experience within an inbound/outbound contact centre  environment
  • Experience within customer service or sales environment
  •  Exceptional customer service skills with the ability to build rapport quickly
  •  Computer literate and tech savvy
The benefits:
  • Participate in meaningful work that contributes to the wellbeing and development of others
  • Be part of a valued team, who respect and support each other
  • Enjoy the drive to work! There is parking on-site
  • Suitable for return to work mothers, looking for re-entry into the workforce
  • Great for university students who are unable to work full time hours