Business Analyst Service Now

Job Title: Business Analyst Service Now
Contract Type: Contract
Location: Melbourne C B D
Salary: Competitive
Start Date: 2019-11-14
Reference: JO-1911-98568
Contact Name: Gideon Donaldson
Contact Email:
Job Published: November 15, 2019 09:18

Job Description

Long term initial 12 month contract role in Melbourne CBD for an experienced Business Analyst with  ServiceNow Design & Implementation experience
Start ideally before Christmas and begin 2020 on a positive note !

So, what is the role?
  • Implementation of new, improved processes, practices, standards and policies for best practice ICT Change Management in conjunction with its supporting systems (Service-Now).
  • You will be working with design teams in this space, running multiple projects, so a Project / Service Management background with an Agile mindset and experience would be desirable.

What sort of skills will be required?
  • A good start is having proven experience of working with ServiceNow !
  • ServiceNow Catalogue Design and Implementation background.
  • Experience in creating and automating workflows/processes.
  • Experience in managing ITSM / ITIL processes, implementation, process transition
  • Experience in both Waterfall and Agile delivery methodologies
  • Have worked in large complex, multi-vendor ICT environments with multiple schedules, project frameworks and standards
  • Good understanding of and previous experience with IT Service Management - ITSM and / or ITIL disciplines and frameworks.
  • Both Business and Technical understanding
  • Excellent stakeholder management, reporting and communication skills (written, presentation and verbal) and ability to negotiate and influence utilising a consultative approach

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact Gideon Donaldson on 03 9929 9500, quoting ref no. JO-1911-98568.
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