Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Melbourne C B D
Salary: Competitive
Start Date: 2019-11-01
Reference: JO-1910-98287
Contact Name: Maddison Glass (TECH)
Contact Email:
Job Published: November 01, 2019 16:40

Job Description

Our client is one of Australia's most highly recognised financial enterprises. They require a experienced Service Delivery Manager to drive high quality customer support and business partnership across the organisation. You will be responsible for the management of the relationships with partners, suppliers, integrators and servicing agents who contribute to AV/VC services across the board.

The successful candidate will be:
  • Building strong relationships with partners & suppliers to improve service and deliver to changing & challenging requirements
  • Strong negotiation ability to agree changes and additions to the existing services agreements with nominated vendors as required.
  • Schedule and chair regular vendor meetings to track the performance is in line with the contracted levels of support.
  • Forecast the annual spend for the entire vendor-supported AV/VC service, including driving operational efficiency reductions.
  • Managing vendor Invoices / Billing across AV services
  • Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure for Zoom, Cisco and AV equipment.
  • Existing knowledge of Cisco and Zoom.

To be successful you will have:
  • Experience as a technology professional with clear evidence of the ability to support/manage the operational delivery of large-scale technology projects
  • Support and Deployment experience with Cisco, Zoom, Polycom or similar video infrastructure
  • Experience is using Service NOW for incident, change and request management.
  • Experience w/VoIP best practices, process, and procedures for deployment and support
  • Strong sense of ownership to drive outcomes
  • Able to quickly grasp end user requirements
  • Ability to support and collaborate with third party supplier and developers and backend engineering teams

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maddison Glass on 03 9929 9508, quoting ref no. JO-1910-98287. Want to know more about Davidson? Visit us at