Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-09-26
Reference: JO-1909-97890
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: September 27, 2019 16:07

Job Description

About the Role
Ensure the accurate and efficient recording, logging and allocation of customer reported incidents and requests, and where appropriate provided first call resolution of IT issues logged.
  • Adopt and use agreed processes, and ensures they are consistently applied in order to maintain high quality and efficient IT services are delivered.
  • Provision of exceptional customer service and communication with key stakeholders.
  • Ensure process is adhered to with respect to case management, system monitoring and escalations.
  • Maintain and improve on key Service Desk performance indicators.
  • Participation in quality development and SME initiatives.
  • Participation in flexible working hours.
  • Active involvement in team and cultural change within the Service Desk team.
  • Other responsibilities as directed by the Service Desk Consultant Team Lead
  • Ensure effective delivery of agreed service levels.
  • Adherence to a customer focused service culture.
  • Effective customer management
  • Identify ways to contribute to continuous improvement
About You
ITIL Certifications highly desirable.
  • Demonstrated technical knowledge across a broad range of technologies, including ServiceNow, AD, MS Exchange & Outlook;
  • Familiarity and experience with ITIL based processes.
  • Demonstrated customer service skills
  • Strong written and verbal communication skills
  • Proven problem solving and analytical skills

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1909-97890. Want to know more about Davidson? Visit us at