Service Desk Operator

Job Title: Service Desk Operator
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-09-22
Reference: JO-1909-97821
Contact Name: Pooja Deshmukh (TECH)
Contact Email:
Job Published: September 23, 2019 16:51

Job Description

About the Role:
  • Customer service experience working in a large Queensland government department
  • Extensive experience with Ivanti Service Desk software
  • Extensive experience with PureCloud call management software
  • Extensive experience in supporting Apple and Samsung mobile devices using Mobile Iron
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to clients with various backgrounds.  e.g. Executives, Scientists, field workers,  
  • Extensive experience in problem solving and troubleshooting techniques
  • Extensive technical knowledge background to work within a dynamic team environment.

About You:

Essential Qualifications/Certifications/Skills
  • Microsoft Exchange 
  • Microsoft Active Directory 
  • Microsoft Windows Desktop and Tablet operating systems
  • Microsoft Office product suite 
  • Citrix
  • Data Network Communications
  • Mobile Technologies (iPhone and iPad)
  • Use of MobileIron and RSA SecurID tokens for mobility solutions.
  • LANDesk Service Desk software (or similar)
 Highly Desirable Qualifications/Certifications/Skills

The successful candidate would be required to undertake the following:-
  • Provide quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
  • Ability to adapt quickly to changes in technologies and process
  • Commitment to customer service
  • Ability to absorb and organise a large amount of information.
  • Enjoys working and participating in a team environment. 
  • Fast learner and efficient worker.
  • Proactive and self-motivated.
  • Analytical and Methodical.
  • Welcomes feedback on their performance
  • Good attention to detail. 

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Pooja Deshmukh on 07 3023 1078, quoting ref no. JO-1909-97821. Want to know more about Davidson? Visit us at