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Senior Business Analyst

Job Title: Senior Business Analyst
Contract Type: Contract
Location: Melbourne C B D
Industry:
Salary: Competitive
Start Date: 2019-09-18
Reference: JO-1909-97730-1
Contact Name: Maddison Glass (TECH)
Contact Email: maddison.glass@davidsonwp.com
Job Published: September 19, 2019 12:07

Job Description

Exciting opportunity to join a well known Australian organisiation on a major Contact Center transformation project! 

You will be part of a cohesive and very collaborative BA practice that will offer support and idea sharing to enable you to be successful and deliver great outcomes on this project.

To be successful you will have proven experience working across contact centre projects, and a core understanding of operations and be able to provide thought leadership around best practice and operating procedures. 

You will have:

- Previous Contact Centre experience (mandatory)
- A strong process background
- Excellent Stakeholder Management
- Excellent BA skills inlcuding requirements elicitation, documentation and management 
- A Understanding of Superannuation concepts and industry (desirable)

Activities may include:
  • Document as-is and to-be processes
  • Develop business cases
  • Analyse business processes
  • Requirements facilitation and other analytical skills;
  • Outstanding communication and stakeholder management skills;
  • The ability to facilitate workshops;
  • supporting process improvements
  • Process mapping, Data Migration, Agile ways of working


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maddison Glass on 03 9929 9508, quoting ref no. JO-1909-97730. Want to know more about Davidson? Visit us at www.davidsonwp.com