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Customer Engagement Manager

Job Title: Customer Engagement Manager
Contract Type: Permanent
Location: Melbourne C B D
Industry:
Salary: $180000 - $200000 per annum, Benefits: Annual bonus
Start Date: 2019-09-16
Reference: JO-1909-97715
Contact Name: Tim Venn
Contact Email: tim.venn@davidsonwp.com
Job Published: September 18, 2019 09:48

Job Description


The Company
A leading utility operator providing power and gas to more than a million homes and businesses across Victoria 


The Role
The Customer Engagement Manager reports directly to an Executive General Manager and is responsible for the strategic direction and operational management of the Customer Engagement team.  The team's focus is to deliver the best customer experience across new connections, customer directed projects and the customer contact centre.  In more detail the Manager will; 
  • Manage a team of 4 direct managerial reports and 60 indirect reports
  • Act as the advocate for the team and it's customer focus to the Board 
  • Continually improve quality service standards and the associated metrics and reports 
  • Ensure the highest standard of customer relationships with the assistance of 3 field based stakeholder managers


Requirements
  • A relevant tertiary qualification
  • Experience running a contact centre/customer focused team
  • A wealth of experience in people and business management 
  • Lean Six Sigma or other formal process improvement knowledge


The Benefits
  • Full responsibility for this function reporting to the EGM
  • Work with a collaborative peer group of senior managers
  • Annual bonus


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Tim Venn on 03 9929 9549, quoting ref no. JO-1909-97715. Want to know more about Davidson? Visit us at www.davidsonwp.com