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AO3 Contact Centre Officer

Job Title: AO3 Contact Centre Officer
Contract Type: Contract
Location: Brisbane
Industry:
Salary: $38 - $38 per hour, Benefits: Immediate start, multiple vacancies available
Start Date: 2019-09-05
Reference: JO-1909-97522
Contact Name: Jane Currie
Contact Email: jane.currie@davidsonwp.com
Job Published: September 06, 2019 11:29

Job Description

About the Role:
Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Inbound Call Centre Consultants. There is a potential of multiple opportunities available based across Brisbane CBD.
If you are a vibrant, enthusiastic call centre professional we would love to hear from you. You will demonstrate a positive attitude and feel comfortable working in a fast paced environment.

Responsibilities:
Acting as a first point of contact for customers answering inbound phone enquiries
- Provide professional and outstanding customer service
- Understand and communicate legislation and policies
- Maintain customer database and
- Participate and contribute to the team meetings

Skills and Experience:
Previous customer service experience
- Advanced Microsoft Office Suite skills
- Well developed communication skills – both written and verbal
- Demonstrated ability to build rapport quickly over the phone
- A confident and engaging phone manner

*Candidates must be available to start immediately*

How to APPLY: Please apply directly through Seek to be considered.

*Due to the high volume of applications received only shortlisted applicants will be considered*

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx).