Helpdesk / Support Level 1

Job Title: Helpdesk / Support Level 1
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-09-03
Reference: JO-1909-97492
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: September 04, 2019 17:25

Job Description

About the Role 
As a member of the Service Desk team, you will use your technical expertise and strong client service skills to provide responsive, reliable, and respectful support to a diverse group of clients. You will combine your technical problem solving skills and excellent verbal communication to undertake effective incident/problem investigation and resolution, request fulfilment, continuous service improvement activities, and various project activities. 

Key Responsibilities 
• Provide first-contact support services to I&CT clients. 
• Provide responsive technical support in the investigation and resolution of client incidents. 
• Provide technical knowledge and skills in the fulfilment of requests from clients. 
• Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice. 

Experience using an ITSM solution such as ServiceNow would be well regarded.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1909-97492. Want to know more about Davidson? Visit us at