Organisational Change Manager

Job Title: Organisational Change Manager
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-08-28
Reference: JO-1908-97363
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: August 29, 2019 10:46

Job Description

The purpose of the Organisational Change Manager position is to support the Program’s clients through the business changes that will result in part due to the implementation of a new technology platform, redesigned business processes and new organisational capabilities.  The following key capabilities will be required to successfully support the program:
  • Develop and manage the approved Change Management activities within the large program framework. 
  • Develop a set of actionable and targeted change management plans, including stakeholder management.
  • Assist in developing the relevant communication related activities
  • Work with the project teams to integrate change management activities into the overall project plan.
  • Facilitation of change impact assessments, training needs analysis and related workshops involving project and business representatives to identify change impacts.
  • Through stakeholder analysis, identify potential employee and client-based risks and develop specific plans to support people through change.
  • Work with the program’s change team to develop and distribute clear, concise, timely and relevant project-related communications.
  • Conduct business readiness assessments to ensure successful project implementation and transition.
  • Support the Training Manager by providing input into the design and delivery and timing of training programs
  • Build and maintain effective relationships with key stakeholders to ensure change approaches meet business needs and to manage expectations.
  • Monitoring and reporting of change management plans and deliverable’s effectiveness and, where required, adapt plans to ensure deliverables remain relevant.
  • Guide and direct the Change Analyst on activities that support your outcomes.
  • Provide input into the Business engagement and readiness activities per project, per product.     
  • Assist in the continual improvement of the program’s change processes.
  • Be a value member of the Business Engagement and Readiness Team
Basis for Selection
The following key capabilities will be required to successfully support the program:
  • Demonstrated ability of change activities as they relate to business engagement, readiness, transformation, sustainability and continual improvement in a business centric technology enabled program.
  • Highly motivated individual with a proven knowledge of change management methodologies, best practice and experience in implementing change, stakeholder engagement, analysis and communications strategies in practical situations
  • Demonstrated recent experience in the delivery of supportive change and transition strategies and activities to support the implementation of cross-agency programs of work involving delivery of ICT and transformation solutions, with experience in applying change in an AGILE environment.
  • Demonstrated ability to plan and undertake stakeholder assessments, change impact assessments, training needs analysis and change readiness assessments and to manage related registers and plans
  • Highly developed interpersonal skills, able to facilitate and promote effective relationships with clients, peers and stakeholders;
  • Enjoys problem solving, works effectively in a team environment and readily gains confidence of managers and colleagues
  • Comprehensive strategic and business acumen and able to quickly learn how the work of the business lines contributes to business outcomes;
  • Strong communication skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences and the ability to build strong relationships with internal and external stakeholders.
  • Strong negotiation skills in seeking and achieving mutually beneficial outcomes, remaining adaptable and flexible and able to deal with ambiguity.
  • Able to provide advice and coaching to business leaders about successfully navigating and sustaining organisational change;
  • Able to work independently and proactively, be organised, accountable and effectively prioritise tasks in a fast-moving workplace
  • Proven ability to analyse situations and business process information to identify change impacts across various stakeholder groups and to propose solutions for the management of those impacts
  • Proven ability to translate and present technical and complex information appropriately to various audiences;
  • Advanced knowledge of drawing products such as Microsoft Visio and PowerPoint to develop graphical artefacts including flyers, newsletters, flow diagrams;
  • Superior skills in the production of written, verbal and presentation material;

Desirable Requirements
  • Organisational Change Management certification (e.g. PROSCI)
  • Experience in public sector, particularly in the delivery of business centric, transformative ICT solutions for social services delivery
  • Knowledge of delivering  change initiatives and training solutions in a  frontline customer crisis environment  

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1908-97363. Want to know more about Davidson? Visit us at