Network Support Engineer

Job Title: Network Support Engineer
Contract Type: Contract
Location: West Melbourne
Salary: $600 - $750 per day
Start Date: 2019-08-08
Reference: JO-1908-97054
Contact Name: Brittany Kyle (TECH)
Contact Email:
Job Published: August 09, 2019 12:37

Job Description

Our client is a leading utility provider based in West Melbourne. They require a Network Support Expert to join their level 2/3 support team to manage their unified communications environment.

The role requires technical skills across multiple platforms to ensure operational service levels are maintained while delivering exceptional customer service. C
ore functions of the role include diagnosing, prioritising and resolving incidents, fulfilling service requests, raising changes and developing low-medium complexity changes to enhance business capabilities. Advanced communication and stakeholder management skills are required to effectively liaise with customers, managed service providers and vendors.


•            Provide support of Unified Communication systems using service management framework incorporating service request fulfilment, incident, change and problem management processes
•            Develop major and minor enhancements to Telephony & Call recording systems
•            Liaise with system users
•            Provide technical advice to leadership team
•            Act as an enabler for support engineers, working closely with teams
•            Maintain an in-depth understanding of technologies and stay abreast of current industry trends and emerging technologies
•            Major incident management
•            Architecture and design collaboration

You’ll have experience in the following:
•            Cisco Call Manager (CUCM) Ver 10+
•            Cisco Unified Boarder Element (CUBE)
•            Cisco Expressway C & E Ver 8+
•            Cisco Unity Connection Ver 10+
•            Cisco IM & Presence Ver 10+
•            Cisco Contact Centre (UCCX) Ver 10+
•            Cisco Finesse & CAD Ver 10+
•            Advanced UCCX Scripting
•            Advanced Xpath Scripting
•            Atea Agent Wallboard Ver 2+
•            NICE Engage Ver 6+ with Screen and Voip Loggers
•            NICE WFM Ver 6+
•            Cisco Routing IOS & IOS-XE
•            Cisco Switching IOS and NX-OS
•            Cisco QOS
•            Cisco ISE Ver 2+ for do1x Auth and radius
•            VMware ESXi, vSphere
•            Cisco Wireless WLC Ver 8+

You’ll have the following certificates:
•            Cisco CCNP Collaboration
•            Cisco CCNP Routing & Switching
•            NICE Certified
•            Cisco UCCX (preferred)

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maddison Glass on 03 9929 9508, quoting ref no. JO-1908-97054. Want to know more about Davidson? Visit us at