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Service Desk

Job Title: Service Desk
Contract Type: Contract
Location: Brisbane
Industry:
Salary: Competitive
Start Date: 2019-07-28
Reference: JO-1907-96877
Contact Name: Nicholas Leong (TECH)
Contact Email: nicholas.leong@davidsonwp.com
Job Published: July 29, 2019 17:20

Job Description

Role Duties 
  • Customer service experience working in a large Queensland government department
  • Extensive experience with LANDesk Service Desk software
  • Extensive experience with WebCC call management software
  • Extensive experience in supporting Apple and Samsung mobile devices using Mobile Iron
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to clients with various backgrounds.
  • Extensive experience in problem solving and troubleshooting techniques
  • Extensive technical knowledge background to work within a dynamic team environment.
Essential Qualifications/Certifications/Skills
  • Microsoft Exchange 
  • Microsoft Active Directory 
  • Microsoft Windows Desktop and Tablet operating systems
  • Microsoft Office product suite 
  • Citrix
  • Data Network Communications
  • Mobile Technologies (iPhone and iPad)
  • Use of MobileIron and RSA SecurID tokens for mobility solutions.
  • LANDesk Service Desk software (or similar)
 Highly Desirable Qualifications/Certifications/SkillsThe successful candidate would be required to undertake the following:-
  • Provide quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.

Personal Qualities
  • Ability to adapt quickly to changes in technologies and process
  • Commitment to customer service
  • Ability to absorb and organise a large amount of information.
  • Enjoys working and participating in a team environment. 
  • Fast learner and efficient worker.
  • Proactive and self-motivated.
  • Analytical and Methodical.
  • Welcomes feedback on their performance
  • Good attention to detail.




To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1907-96877. Want to know more about Davidson? Visit us at www.davidsonwp.com