Helpdesk / Support Level 1

Job Title: Helpdesk / Support Level 1
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-07-16
Reference: JO-1907-96628
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: July 17, 2019 17:47

Job Description

About the Role
Become a key member of the Desktop Support team providing high-quality, professional efficient and effective technical support to a diverse range of administrative and operational staff.

Key Responsibilities
  • Participate as a member of the ITS Desktop Support team providing first and second line technical support for all sites.
  • Provide high level problem determination and resolution, after technical analysis, considering the whole network environment and standards.
  • Prioritise and allocate tasks, meet deadlines and manage own work flows to ensure tasks are completed in a client focused manner within defined service levels.
  • Contribute to the Desktop Support Team’s:
    • monitoring of service needs and client satisfaction
    • Identification of client training needs
    • monitoring of the performance of 3rd party service providers
  • Adhere to ITS administration and technical functions, policies and procedures and contribute to the ongoing improvement of operational processes.
  • Communicate effectively with clients during the analysis and resolution of client requests for support.
  • Work effectively as a member of the Desktop Support Team, demonstrating commitment to operational targets and assisting and sharing knowledge with other team members.
  • Undertake duties as directed by the Service Desk Manager. 

Mandatory Qualifications, Conditions and Requirements
Highly desirable requirements
  • Microsoft Active Directory administration experience.
  • Microsoft Certified Desktop Support Technician Certification (or equivalent certification/work experience).
  • Open Driver’s Licence.
  • ITIL Certification

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1907-96628. Want to know more about Davidson? Visit us at