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EOI Contact Centre Consultant - Government

Job Title: EOI Contact Centre Consultant - Government
Contract Type: Contract
Location: Brisbane
Industry:
Salary: $38 - $38 per hour
Start Date: 2019-07-15
Reference: JO-1907-96611
Contact Name: Brianna Hoy
Contact Email: brianna.hoy@davidsonwp.com
Job Published: July 16, 2019 11:27

Job Description

About the Role:
Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Inbound Call Centre Consultants. This role is based in the Brisbane CBD and once the role is available, will have an immediate start. The successful applicant will be vibrant, enthusiastic and experienced as a call centre consultant.

Responsibilities:
Acting as a first point of contact for customers answering inbound phone enquiries (about Housing) 
- Provide professional and outstanding customer service
- Understand and communicate legislation and policies
- Maintain customer database and
- Participate and contribute to the team meetings

Skills and Experience:
Previous CALL CENTRE and customer service experience
- Advanced Microsoft Office Suite skills
- Well developed communication skills – both written and verbal
- Demonstrated ability to build rapport quickly over the phone
- A confident and engaging phone manner
If you are available immediately and believe you meet the above criteria please don’t hesitate to apply.

How to APPLY: Please apply through Seek to be considered. Due to the high volume of applications received only shortlisted applicants will be considered.