Process Analyst

Job Title: Process Analyst
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-07-10
Reference: JO-1907-96524
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: July 11, 2019 09:29

Job Description

The Process Analyst will engage with service owners across the department to meet agreed project timeframes and deliverables and will report to the Project Manager.
The Process Analyst will be required to:
  • Proactively manage key stakeholder relationships, and lead and conduct workshops and meetings as required to define business processes, and ensure improved outcomes.
  • Obtain formal agreement from stakeholders on the scope of requirements (including business focused user stories) to establish a base line on which delivery of a solution can commence.
  • Where required, initiate communications between stakeholders, acting as a single point of contact for defined groups and facilitating open communication and discussion between stakeholders
  • Assist and prepare project stakeholders business cases which define potential benefit, options for achieving these benefits (through development of new or changes processes) and associated business risks.
  • Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
  • Contribute to organisational change through recommended improvements to existing business processes, practices, procedures and information systems.
  • Provide a high level of expertise in establishing and documenting ICT business and system requirements through a range of structured research and analysis techniques including, but not limited to facilitated stakeholder workshops, surveys, client meetings and industry reference reviews.
  • Analyse and document business processes and related ICT requirements and take a lead role in the development of ICT system requirements specifications, including logical design.
  • Conduct investigations at a high level for strategy studies, business requirements specifications and feasibility studies.
  • Apply and monitor the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
  • Identify and deliver process improvements and efficiency savings through the revision of business processes with minimal technology changes
  • Developing and documenting ‘As Is’ and ‘To Be’ process models in compliance to enterprise process mapping standards and tools (e.g. BPMN 2.0 notations)
  • Work with the provided process modelling framework to mentor and support a Department wide cultural change to continuous process and performance improvement
  • Conduct thorough diagnosis of business processes and operations, document and present recommendations and provide detailed assessment of cost, benefits and risks
  • Apply and utilise business modelling methods to ensure results oriented deliverables in a way that can be recreated and used as a corporate knowledge resource available to project level initiatives and executive decision making.
  • Develop conceptual models of business processes utilising appropriate modelling techniques to develop end to end service mappings.
  • Act as a subject matter expert in the development of business architecture framework, tool suite selection and design and methodology development.
  • Actively participate in the management of client expectations in a limited resource development environment with competing priorities

Statement of Suitability should demonstrate:
  • Minimum  5 years’ experience in a Senior Process Analyst role (or a role requiring business process analysis and improvement)
  • Experience in business process mapping and business process re-engineering/redesign and implementation.
  • Detailed understanding of project management disciplines (e.g. Prince2, PMBoK) and process improvement methodologies eg Six Sigma, Lean tools)
  • Experience in change management.
  • Problem-solving capabilities with a focus on simplification.
  • Experience in recording process metrics.
  • Experience writing user stories and use cases.
  • Experience understanding business process dynamics and the change management process.
  • Experience working with senior level stakeholders.
  • High level written and oral communication skills and excellent organisational skills. Ability to work effectively with little supervision and as part of a team in the design, preparation and delivery of solutions to clients.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1907-96524. Want to know more about Davidson? Visit us at