Program Director, Customer First Program

Job Title: Program Director, Customer First Program
Contract Type: Permanent
Location: Melbourne
Salary: Competitive
Start Date: 2019-06-27
Reference: JO-1906-95934-1
Contact Name: Paris Plompen
Contact Email:
Job Published: June 28, 2019 14:38

Job Description

  • Senior Executive Remuneration
  • Opportunity to deliver great outcomes for the community
  • Drive the delivery of a major business transformation program
A leader in its field, this diverse services organisation positively impacts the lives of Melbournians. To realise its future-focused vision of transforming the organisation into one that places the customer at the centre and delivers a more seamless, convenient and empowering experience, the organisation has committed to implementing a 5 year Customer First Program commencing in 2019-20. This is a ground breaking business transformation program and a unique opportunity to positively influence community outcomes on a broad scale.
Reporting to the Director Customer Experience and Business Transformation, you will lead a large number of teams (internal staff and external delivery partners) and be accountable for delivery of the Customer First Program against established milestones and budget. You will oversee, lead and advocate the vision of the program and the value it will create to staff, customers and the community. Through the development of strong relationships and networks across all levels of the organisation, you will be instrumental in building a customer first culture and capability to deliver organisational change and customer outcomes.
To be considered a strong candidate for this role, you must have a track record of leading multiple large scale transformation programs. You have experience in applying measurement to the customer & employee experience and are able to demonstrate tangible benefits and returns that your leadership of transformation programs has achieved. You have high emotional intelligence, the ability to build strong relationships and shift the way an organisation thinks and delivers’.
To apply for this role, please go to and search for the job title.
For further information or a confidential discussion, please contact Cameron Norton on (03) 9929 9522 or Clare McCartin on (03) 9929 9518 from Davidson Executive & Boards Victoria.