Senior Manager, Visitors Experience, Zoos Victoria

Job Title: Senior Manager, Visitors Experience, Zoos Victoria
Contract Type: Permanent
Location: Melbourne
Salary: Competitive
Start Date: 2019-07-03
Reference: JO-1906-96194
Contact Name: Paris Plompen
Contact Email:
Job Published: July 04, 2019 12:08

Job Description

  • Oversee the approach to ensuring exceptional visitor experiences
  • Work both strategically and operationally to achieve outcomes
  • Ability to shape future service delivery
Zoos Victoria is a world leading zoo-based conservation organisation, fighting extinction to secure a future rich in wildlife through conservation of wildlife and community.  With three world class zoos (Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo) Zoos Victoria connects people with wildlife through inspirational experiences.  Through these experiences Zoos Victoria looks to inspire and facilitate the community, both locally and outside of Victoria to take conservation actions that make a measurable positive difference to wildlife.
As the Senior Manager, Visitor Experience, Zoos Victoria, you will contribute to the commercial growth of the organisation through enhancing the visitor experience across all Zoos Victoria properties. New ideas and opportunities will be developed, assessed and acted upon to achieve the desired growth and ensure that future public programs create lasting memories.
With a holistic view of the Visitor Experience across all Zoos Victoria properties, you will ensure each property has developed their own approach to enhancing the visitor experience whilst ensuring that the individual property plans align to the broader Zoos Victoria approach. A strong focus on customer service standards and consistency of the visitor experience will be championed by you and ensure that visitors have the best possible zoo experience.
To be successful in this role you will have exposure to effectively managing relationships across multiple internal and external stakeholders. With experience working in a strategic and operational leadership role, you will have well established leadership skills and be extremely good at building rapport with people and having them join you in implementing new ideas. You are likely to have career experience that includes marketing, events or tourism and have a strongly developed commercial acumen with the ability to influence to achieve outcomes.
To find out more or to apply
To learn more about this opportunity please get in touch with Sandra Kerr on (03) 9929 9528 or Cameron Norton on (03) 9929 9522 from Davidson Executive & Boards. To apply, please visit