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Change and Release Coordinator

Job Title: Change and Release Coordinator
Contract Type: Contract
Location: Northgate
Industry:
Salary: Competitive
Start Date: 2019-06-20
Reference: JO-1906-96134
Contact Name: Nicholas Leong (TECH)
Contact Email: nicholas.leong@davidsonwp.com
Job Published: June 21, 2019 17:09

Job Description

Your key accountabilitiesWill include: 
 
  • Developing and maintaining Change & Release documentation and progress tracking using relevant tools within the established frameworks, standards and policies;
  • Monitoring compliance with Change & Release Management controls and associated policies, procedures and standards and continually review and improve these controls to ensure quality assurance;
  • Contributing to the compilation of regular Change & Release Management reports and updates to Management;
  • Participating and contributing to reviews regarding the strategic direction and responsibilities of the Change and Release team and recommend and assist in implementing changes accordingly;
  • Maintaining an effective communication network and forming working partnerships with key stakeholders;
  • Assisting in ensuring Change & Release Management processes are followed to ensure a clear logical progression of tasks that minimize downtime to the business;
  • Assisting in the analysis and resolution of Change & release issues within a complex ICT environment;
  • Providing expert input and advice on Post Implementation Reviews related to releases
  • Providing administrative support to the Change & Release Manager where necessary.
 Are you the right person for the job?You will be assessed on the basis of relevant capability and capacity for the following, which directly relate to ‘Your Key Accountabilities’:

Service Operation
  • Receives and handles requests for support following agreed procedures.
  • Responds to common requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate.
  • Maintains records and advises relevant persons of actions taken.

Service Design
  • Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Supports strategic direction
  • Draws on information from multiple sources and uses agreed guidelines to analyse what information is important and how it should be used
  • Keeps self and others well informed on work progress.

Achieves results
  • Reviews task performance and communicates outcomes to supervisor. 
  • Makes effective use of individual and team capabilities.
  • Is responsive to changes in requirements.

Supports productive working relationships
  • Actively listens to colleagues and clients.
  • Shares information and ensures others are kept informed of issues.
  • Works collaboratively and operates as an effective team member.

Displays personal drive and integrity
  • Takes personal responsibility for accurate completion of work and seeks guidance when required. 
  • Shows initiative and does what is required.
  • Commits energy and drive to see that goals are achieved.

Communicates with influence
  • Confidently presents messages in a clear, concise manner. 
  • Focuses on key points and uses appropriate language.
  • Structures written and oral communication to ensure clarity.

Technical Competencies / Mandatory Requirements
 Highly Desirable Desirable
  • Scheduling experience
  • Microsoft Office (Excel, Project, Visio)
  • Problem resolution
  • Management Reporting
  • ITIL Foundations awareness (in particular Change and Release Management)
  • Microsoft SharePoint
  • Adobe Acrobat Reader
  • MS Excel Advanced
  • Incident / Change Management (InfraEnterprise)




To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1906-96134. Want to know more about Davidson? Visit us at www.davidsonwp.com