Change and Communications Analyst

Job Title: Change and Communications Analyst
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2019-05-30
Reference: JO-1905-95730
Contact Name: Nicholas Leong (TECH)
Contact Email:
Job Published: May 31, 2019 17:31

Job Description

The Program has been established to deliver a new client and case management system to support current and future needs through adaptable technology that can support changes to practice as reform occurs over time. The technology to support the system is outdated and clients and staff cannot access the right information at the right time—ultimately impacting life outcomes for clients.

Key Responsibilities – Duties – Skills set
  • Contribute to the development of communications strategies, plans, supporting artefacts, tools and templates (internal and external) to support the program.
  • Work in partnership with the organisational change manager to implement effective and coordinated change management communication and engagement activities.
  • Research, write/prepare and seek appropriate approvals for program communication and marketing collateral including information releases, presentations, electronic broadcasts and other communication material for a variety of audiences as identified in program communication plans.
  • Produce high quality, effective and timely communications materials including intranet content, emails and newsletters to support the change program
  • Work closely with the program team, including business analysts, subject matter experts, and the change management team, to determine appropriate messages for communication.
  • Implement and maintain effective communication channels and methods, such as SharePoint, to ensure stakeholders are kept well informed and embed feedback loops.
  • Monitor and report on the effectiveness of communication plans and deliverables.
  • Represent the department and manage consultations with a diverse set of stakeholders, including but not limited to: other state Government departments, other levels of government, and the non-government sector.
  • Manage communication for initiatives which have multiple complex deliverables and issues with competing deadlines and priorities.
  • Assist with technical editing and formatting assistance with program deliverables and reports.
  • Show a willingness to perform other duties assigned by the Program Change Manager.
  • Bachelor's Degree in Communications, Journalism, or related field.
  • Minimum of 2 - 5 years' relevant experience in a communications role.
  • Strong communication skills.
  • Proficient in Microsoft Office Suite, Adobe applications.
  • Knowledge and experience using desktop publishing software (InDesign/Photoshop).
  • Knowledge of contemporary communications best practice, and experience in implementing communications in practical situations within the public or private sector.
  • Demonstrated ability to write and prepare internal communications, client and customer facing communications and material for publication across complex and detailed communication projects.
  • Demonstrated experience in the use of relevant communication technologies to monitor and evaluate implementation.
  • Proven ability to act independently to meet project goals within identified deadlines.
  • Demonstrated communication (both written and oral) consultation and negotiation skills with proven ability to liaise / engage with multi-disciplinary stakeholders within large, complex organisations.
  • Experience delivering change communications.
Desirable Requirements
  • Demonstrated experience in, and exposure to, project management activities, including PRINCE2 and Agile project management methodologies.
  • Experience using social media and other current communication technologies.
  • Communication plans and artefacts

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nicholas Leong on 07 3023 1069, quoting ref no. JO-1905-95730. Want to know more about Davidson? Visit us at