GM Customer and Stakeholders - GMW

Job Title: GM Customer and Stakeholders - GMW
Contract Type: Permanent
Location: Shepparton
Salary: Competitive
Start Date: 2019-05-06
Reference: JO-1904-94968
Contact Name: Paris Plompen
Contact Email:
Job Published: May 07, 2019 09:23

Job Description

  • Leadership opportunity in Northern Victoria
  • Play a critical role in ensuring Australia’s future Food Security
  • Facilitate strategic engagement and service strategies with customers, stakeholders and partners

Goulburn-Murray Water’s (GMW) role in delivering reliable, affordable water drives the regional economy and underpins its collective prosperity. The Goulburn-Murray Irrigation District (GMID) in northern Victoria is the irrigation powerhouse of Australia supporting the world’s best farmers. With such an array of opportunities, comes the challenge to ensure GMW continues to be fit-for-purpose and future ready. It is because of this GMW is on the verge of a new era. We are looking for the right executive team to reshape the organisation to ensure the next 100 years of regional prosperity in the GMID.

Reporting to the Managing Director, the GM Customer and Stakeholders will form a critical part of the executive team helping bring the vision to reality. Leading your division, you will strive to ensure GMW provides value to its customers and is valued and trusted by the community.  The incumbent will facilitate strategic engagement and service strategies with customers, stakeholders and partners. This includes vital engagement through key directional projects including pricing submissions, service strategies, organisational plans and strategies. The appointee will lead on the Customer and Stakeholder Committee and work closely with the board and managing director.

You are tertiary qualified in strategic media, public relations, customer service and / or business, you are passionate about stakeholder engagement. With extensive experience in building trusting relationships with a diverse range of stakeholders you have a proven track record for delivering outcomes. You are known as an authentic leader who builds trust and credibility through your engaging style. Familiarity with customer service and billing operations in a service environment would be ideal but not essential.   

To apply for this role please select the ‘Apply’ button and upload your CV. For a detailed position description, please go to
For further information or a confidential discussion, please contact Seamus Scanlon on (03) 9929 9589 or Jarrod McLauchlan on (03) 9929 9515.

Goulburn Murray Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences and perspectives. GMW is open to considering this appointment on a part-time or full-time arrangement, in addition to flexible working arrangements.