Video Conferencing Support - Polycom

Job Title: Video Conferencing Support - Polycom
Contract Type: Contract
Location: Sydney C B D
Salary: Competitive
Start Date: 2019-05-05
Reference: JO-1905-95164
Contact Name: Spencer Stirrat
Contact Email:
Job Published: May 06, 2019 11:41

Job Description

Large government department based close to CBD require and experienced Polycom VC support engineer

Conferencing support engineer with a background in Polycom technologies to provide overall support and assistance in the running and maintenance of our back-end Video Conferencing solutions. This is a Level 2 support role.

Role Description
• Provide Level 2 BAU support and assistance in the core products as listed below –
• Polycom DMA
• Polycom RMX
• Polycom/Cisco/Tandberg endpoints support
• Escalation and liaison with suppliers and service providers to resolve incidents
• Perform daily system health checks
• Proactive and reactive system maintenance when required
• Establishment of support tools, instructions, supporting documentation to maintain video conferencing services
• Assist the VC team with the following project & task related initiatives –
• Polycom DMA upgrade
• Polycom Real Presence and Skype integration
• RMX upgrade
• Cisco TMS
• Skype for Business

Relevant Experience and Qualifications
The applicant must be able to demonstrate knowledge and experience in the following areas:
• Polycom back-end products like RMX and DMA (mandatory)
• Cisco TMS (optional)
• Polycom/Cisco/Tandberg endpoints (optional)
• Skype for business (optional)

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Spencer Stirrat on 02 8093 0620, quoting ref no. JO-1905-95164. Want to know more about Davidson? Visit us at