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System Administrator

Location Brisbane
Job Type Contract
Reference JO-1904-94849
Posted 4 days ago

About the Role:

Seeking a customer focused officer to help manage business enterprise applications,will be responsible for (but not limited to):
  • Providing administrative assistance for supported applications.
  • Liaise with stakeholders and investigate requests and incidents raised by the user community to resolve issues.
  • Facilitate and communicate changes and releases to the system’s configuration, patches and upgrades.
  • The contractor will be required to work closely with other system administrators and technical support teams in identifying and resolving issues.
  • The contractor shall have demonstrated knowledge and experience in the Information Technology industry consistent with the services specified.
  • This position will be responsible for supporting various cloud-based applications so candidates will ideally have some exposure of supporting enterprise applications and be adaptable and willing to learn new technologies.

Mandatory Requirements
  • Practical experience supporting software applications, including technical and client liaison.
  • A broad understanding of service management principles and practices and how that is applied to an operational environment.
Highly Desirable
  • Experience with the generation of System and Support documentation in accordance with the quality management system requirements appropriate for platform support and good operational practices;
  • Experience with service management tools.
  • Degree majoring in Information Technology from a recognised institution.
About you:
  • Provide a single clear point of contact for all operational incidents and service requests for all clients and users of applications under management;
  • Register all incidents and service requests raised with the team directly or as a result of the second level support network;
  • Manage the incident life-cycle, including closure and verification;
  • Ensure incidents and service requests are closed once finalised;
  • Manage internal and external service providers to deliver agreed services;
  • Provide second point of call resolution, or assign to an appropriate technical support group;
  • Provide seamless integration with the next level of support;
  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels; and
  • Report on incidents, service performance and performance trends.
Key Deliverables
  • Deliver agreed service levels to customers in a timely manner and within budget constraints
  • Proactively support the business in the administration of applications
  • Represent customer’s needs to internal and external service providers
  • Develop effective relationships with key account stakeholders
  • End to end monitoring and management of supported applications
  • Creating and maintaining standard operating procedures and knowledge base articles
  • Deliver agreed service levels to customers in a timely manner and within budget constraints.






To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Pooja Deshmukh on 07 3023 1078, quoting ref no. JO-1904-94849. Want to know more about Davidson? Visit us at www.davidsonwp.com