General Manager – Venue & Event Services - MCC

Job Title: General Manager – Venue & Event Services - MCC
Contract Type: Permanent
Location: Melbourne
Salary: $200000 - $250000 per annum
Start Date: 2019-04-10
Reference: JO-1904-94738
Contact Name: Paris Plompen
Contact Email:
Job Published: April 11, 2019 16:14

Job Description

  • Lead Operations at Australia’s Premier Stadium the MCG
  • Venue Operations & Event Management Focus
  • Executive Remuneration Package + Incentives                                                                                                 
The Melbourne Cricket Ground is Australia’s favourite stadium. It is the birthplace of Test Cricket, the home of Australian football, it holds more than 80 events annually and attracts close to four million visitors a year. It has hosted Olympic Games, Commonwealth Games, AFL Grand Finals, World Cup soccer qualifiers, NRL State of Origin matches and world class entertainment acts. Most recently, the MCG has hosted events such as Bon Jovi, World Wrestling Entertainment and Eminem, highlighting the diversity of events held at the venue. Managed by the Melbourne Cricket Club, the MCG is one of the truly iconic stadiums around the world.
Reporting to the CEO and part of the MCC’s senior leadership team, the role has a strong leadership and people focus, including strengthening a strong department culture, known for its delivery and capability.  The position works with a number of external stakeholders (hirers, promoters, AFL, AFL Clubs, AFL Venues, Cricket Australia, and Cricket Victoria) to ensure the delivery of safe and successful events at the ‘G.  The ability to build and maintain positive and enduring relationships, based on trust and respect, with a range of internal and external stakeholders is key to the success of this position. 
This role presents an outstanding opportunity to lead and manage the ‘operations and event delivery’ of the MCC and oversee the end to end, event day customer experience, ensuring all members and visitors to the MCG have a positive, safe and memorable customer experience.
This position has responsibility for the following functions:
  • Security, Health and Safety and Precinct Operations
  • Event Management and Customer Service Delivery
  • Event Workforce Planning (including up to 1000 casual event staff)
  • Ticketing Services
  • Hospitality (food and beverage contract and suppliers)
To be successful in this role, you will ideally demonstrate the following:
  •  Appropriate tertiary qualifications (e.g. Business/Commerce/Event Management)
  • Proven capability at a senior executive level, leading and managing a diverse portfolio that directly delivers on the event day customer experience
  • Outstanding leadership capabilities, including the ability to build, develop and maintain a highly engaged and collaborative team
  • Previous experience and understanding of all facets of event management and delivery, preferably on a large scale within a venue
  • A sound understanding of security, health and safety and emergency management practices in crowded places (including familiarisation with AS4801)
  • Prior exposure and experience dealing with Committees and Board/s
  • High energy, enthusiasm and drive, inspiring others to achieve
  • A demonstrated drive and genuine commitment to customer service and engagement
  • Approachability, respect and a desire to work in an organisation with a strong sense of team
  • Previous exposure to working with a large casual workforce (including a familiarity with the application of Enterprise Bargaining Agreements
  • Exceptional relationship and stakeholder management capabilities
  • A strong attention to detail including a clear commitment to quality and standards
  • A natural passion to lead and drive continuous improvement in operational practices, systems and procedures
  • Ability to ‘think on your feet’, coach and problem solve across all operational aspects of event day
Given the nature of the organisation, there is a requirement to work on particular event days in this position, including fulfilling the role as Venue & Emergency Manager on event day, and as such, availability to work some weekends/Friday nights is a requirement. Coaching and training will be required to fulfil the Venue & Emergency Manager requirements.
If you would like to work at Australia’s favourite stadium and believe you have the skills and experience outlined above, please forward your expression of interest to Davidson Executive & Boards who are partnering with the MCC on this appointment process. For further information or a confidential discussion, please contact Seamus Scanlon on (03) 9929 9589 or Jarrod McLauchlan on (03) 9929 9515.
All third party and direct applications to MCC will be forwarded to Davidson Executive & Board for consideration in this process.