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Lead Data Insights Consultant

Job Title: Lead Data Insights Consultant
Contract Type: Permanent
Location: Melbourne
Industry:
Salary: $120000 - $150000 per annum
Start Date: 2019-04-08
Reference: JO-1904-94601-1
Contact Name: Gabrielle Cassidy
Contact Email: gabrielle.cassidy@davidsonwp.com
Job Published: April 10, 2019 08:24

Job Description

One of Australia’s most well recognised organisations is on the lookout for a talented Lead customer insight consultant to lead this first class highly engaged team, you will drive and guide customer experience measurement and analytics. This includes the design, build and execution of analytical models to measure customer experience performance and identify/quantify the drivers of customer advocacy.

Skills & Experience:
  • Substantial experience with customer experience measurement systems
  • Extensive data analytics - expertise with SQL, R and Python viewed favourably
  • Strong commercial acumen and pragmatic approach with an analytical and strategic mindset
  • Ability to lead high profile teams and projects with a large number of stakeholders and demands
  • Expertise to build and leverage these relationships and to influence internal stakeholders and work across the broader team to support customer experience and advocacy efforts
  • Demonstrated ability to work through ambiguity to provide clarity and structure
  • Customer centric approach and continuous improvement mindset with the technical expertise to underpin it

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Gabrielle Cassidy on 03 9929 9550, quoting ref no. JO-1904-94601. Want to know more about Davidson? Visit us at www.davidsonwp.com