Support Analyst / Engineer

Job Title: Support Analyst / Engineer
Contract Type: Permanent
Location: Melbourne
Salary: $90000 - $120000 per annum
Start Date: 2019-04-02
Reference: JO-1903-94009-4
Contact Name: Gabrielle Cassidy
Contact Email:
Job Published: April 03, 2019 10:34

Job Description

Our client is one of Australia’s most highly recognised financial enterprises. They require a Analyst / Engineer with high-level technical support of all facets of the Exchange and collaboration service to represent large services across the large scale organization delivering high level technical support of Office 365 and various end user systems.
The successful candidate will:
  • Provides high-level technical support of all facets of the Exchange and collaboration service.
  • Accountable for the successful resolution of  high, medium and low problems
  • Serves as the initial point of contact for daily incidents
  • Contributes to incident bridges with internal staff and 3rd party suppliers.
  • Contributes to the technical governance of service management processes including, incident, problem, change, capacity, continuity (DR), availability, asset, monitoring and alerting
  • Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are carried out.
 Experience and Skills:
  • Delivering technical support to large scale enterprise services of Office 365, Microsoft Exchange 2010, sharepoint, intune & airwatch.
  • Lync 2010, Skype for Business administration
  • Enterprise Vault support experience in large scale environments.
  • Azure support and implementation
  • In-depth understanding of the security challenges around ExchangeOffice 365 and other cloud services in a large scale, regulated financial organisation
  • managing and administering large scale Wintel Collaboration (Exchange)

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Gabrielle Cassidy on 03 9929 9550, quoting ref no. JO-1903-94009. Want to know more about Davidson? Visit us at