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Incident Manager

Job Title: Incident Manager
Contract Type: Contract
Location: Melbourne
Industry:
Salary: $600 - $800 per annum
Start Date: 2019-02-20
Reference: JO-1902-93682
Contact Name: Gabrielle Cassidy
Contact Email: gabrielle.cassidy@davidsonwp.com
Job Published: February 21, 2019 10:26

Job Description

We are looking for Incident Manager with experience in Logistics and/or Supply Chain for a 6 month contract, the successful candidate will be responsible for the first line capture, analysis and triage of issues raised post deployment to the channels and lines of business. 
 
The successful candidate will:
  • Supporting the Situation Room Manager in successful execution of HyperCare activities post deployment of new capabilities into the Channels and lines of business
  • First line capture and triage of reported issues
  • Leading major defect or issue resolution analysis and response, ensuring appropriate resources are involved in identification of impacts and resolution, and providing guidance where required
  • Supporting and following exception management and issue resolution processes, including:
    • Complaint volume management
    • Analysis of critical process failures
    • Supporting escalated issues and defect resolution
    • Channel engagement
    • Reporting
  • Report on the cadence and workflow of the HyperCare team
  • Supporting the Situation Room Manager in preparation and reporting of:
    • Complaint volumes
    • Daily status reporting
    • Executive briefings
 Skills and Experience:
  • Root cause analysis
  • Hypercare
  • Prioritisation of business issue management
  • Supervision of staff
  • Work Flow management
  • Executive presentation and reporting preparation
  • Triage management
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Gabrielle Cassidy on 03 9929 9550, quoting ref no. JO-1902-93682. Want to know more about Davidson? Visit us at www.davidsonwp.com