Customer Support Officer

Job Title: Customer Support Officer
Contract Type: Permanent
Location: Blacktown
Salary: Competitive
Start Date: 2019-03-06
Reference: JO-1901-93193-1
Contact Name: Helen Katsoudas
Contact Email:
Job Published: March 07, 2019 12:20

Job Description

This reputable and well known Global business, specialises in a broad range of household products within markets around the world.

As the business expands, they are seeking a Customer Support Officer on a 12-month Maternity Leave Contract to join their vibrant Customer Service team. 

The successful candidate will possess exceptional communication skills, a strong analytical mind and prolific problem-solving abilities plus a positive, friendly and can-do attitude. 

Key Responsibilities:
· Exceed internal and external customer expectations at every point of contact
· Follow, perform and update all procedures in regards to tasks being actioned
· Answer phone, fax and emails enquiries regarding stock, orders, pricing, service requests, credits and escalations
· Processing of orders (manual and electronic) in an efficient and accurate manner
· Investigate and follow up credit and warranty requests, warehouse disputes and organise pickups
· Proactively investigate and resolve any issues, disputes or complaints raised
· Accurate completion of End of Day summary email, including deadlines

Skills and Experience:
· Customer centric attitude and work ethic
· SAP experience (highly regarded)
· Strong organisational skills and ability to prioritise
· Intermediate - Advanced Word and Excel skills
· Strong verbal and written communication skills
· Ability to work autonomously and as part of a team
· Ability to build relationships with internal and external stakeholders

We are seeking a talented, enthusiastic, customer focused individual who takes pride in delivering exceptionally high standards of customer service to their clients. In return you will be part of a family friendly organisation with a flexible and engaging culture.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Helen Katsoudas on 02 8093 0636, quoting ref no. JO-1901-93193. Want to know more about Davidson? Visit us at