Microsoft Dynamics CRM- System Administrator

Job Title: Microsoft Dynamics CRM- System Administrator
Contract Type: Contract
Location: Brisbane
Salary: $90 - $100 per hour
Start Date: 2019-02-21
Reference: JO-1901-93128
Contact Name: Pooja Deshmukh
Contact Email:
Job Published: February 22, 2019 10:42

Job Description


- The CRM System Administrator will be responsible for assisting with the management of supported systems and providing customer support.
- They will be responsible for resolving application issues, making changes to the system’s configuration, providing general help to the user community to resolve issues, patch and upgrade support.
- The position is required to provide knowledge and advice on standard CRM capability, administer sustainable customizations where standard functionality does not meet business objectives and create system and support documentation. 
- This position will be responsible for supporting various cloud based applications,so candidates will ideally have some exposure of supporting enterprise applications and be adaptable and willing to learn new technologies.

Mandatory Requirements
  • Practical experience supporting Microsoft Dynamics CRM
  • Practical experience with providing customer support
Highly Desirable
  • Experience with Microsoft Dynamics CRM 365
  • Experience with Microsoft Dynamics CRM 2016 & 2015
  • Experience providing end user training to business teams
  • Experience with Microsoft SharePoint services
  • Experience with configuration of business process flows and workflows within CRM
About the role:
  • Configure business process flows and workflows within CRM
  • Assist with all operational incidents and service requests for all clients and users of applications under management
  • Register all incidents and service requests raised with the team directly or as a result of the second level support network
  • Assist with managing the incident life-cycle, including closure and verification
  • Ensure incidents and service requests are closed once finalised
  • Assist with managing internal and external service providers to deliver agreed services
  • Provide second point of call resolution, or assign to an appropriate technical support group
  • Provide seamless integration with the next level of support
  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels
  • Report on incidents, service performance and performance trends.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Pooja Deshmukh on 07 3023 1078, quoting ref no. JO-1901-93128. Want to know more about Davidson? Visit us at