Manager Transformation

Job Title: Manager Transformation
Contract Type: Permanent
Location: Victoria
Salary: Competitive
Start Date: 2019-02-06
Reference: JO-1802-87366
Contact Name: Paris Plompen
Contact Email:
Job Published: February 06, 2019 13:56

Job Description

  • Take on the challenge of leading an organisation’s transformation agenda
  • Apply LEAN in a new context and achieve outcomes for the community
  • Join a friendly, welcoming and supportive environment

About the opportunity

Knox City Council are currently searching for great talent to take up the role of Manager Transformation. This is a rare opportunity to take on a role that will see you leading the transformation agenda for a large community focused organisation.
With strong CEO and executive support you will lead the organisation through the implementation of LEAN. You will also bring exceptional leadership skills to the Customer Service department where you will have ownership to transform and enhance the overall customer experience. Your ability to collaborate and influence thought leaders to ensure LEAN thinking spans other critical programs of work and to role model LEAN to build customer service excellence will be instrumental in enabling the Transformation of Knox City Council.
With an ambitious innovation agenda, you will inspire, motivate and lead the change efforts across the organisation resulting in increased buy-in, progress and outcomes achieved in both the short and longer term. These projects will bring out the best in you and provide you with the opportunity to prove your change leadership skillset in a complex environment.
The ultimate goal is to improve outcomes for the community.  This will require you to build robust relationships across the organisation to ensure changes are embedded, owned by the business lines and sustainable improvements are realised.
To be successful in this role
High potential candidates will possess experience in leading or contributing to organisational change and transformation programs. You will have a strong background in the application of LEAN and enjoy working in a flexible and dynamic manner as the organisation’s agenda and directions evolve.
As a leader recognised for empowering and enabling others, you will have led customer services teams and improved performance through your leadership.
You are a naturally positive and optimistic individual who thrives on challenges and achieving outcomes. With outstanding communication skills you build relationships quickly across an organisation to influence change effectively, further enhancing your impact.
Why choose Knox City Council?
Knox City Council has a reputation for the friendly, welcoming and supportive culture of its workforce. By joining Knox City Council, you will have the opportunity to make a difference on a daily basis by inspiring and facilitating success for the community. The organisation strives for its staff to enjoy their time in the workplace, build social connections, be recognised for great work and to achieve a high level of wellbeing. Additionally, by being based in the Eastern Suburbs of Melbourne, you have the opportunity to progress your career without facing a daily commute into the city.
Apply today
To apply for this role, please go to and search for the job title. For further information or a confidential discussion, please contact Adam Goodes on (03) 9929 9531 or Cameron Norton on (03) 9929 9522 at Davidson.