Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2018-12-11
Reference: JO-1812-92491
Contact Name: Pooja Deshmukh
Contact Email:
Job Published: December 11, 2018 16:18

Job Description

About the Role
  • Adopt and use agreed IT Operational Processes, and ensures they are consistently applied in order to maintain high quality and efficient IT services are delivered across Bupa Australia.
  • Provision of exceptional customer service and communication with key stakeholders.
  • Ensure process is adhered to with respect to case management, system monitoring and escalations.
  • Maintain and improve on key Service Desk performance indicators.
  • Participation in quality development and SME initiatives.
  • Participation in flexible working hours.
  • Active involvement in team and cultural change within the Service Desk team.
  • Other responsibilities as directed by the Service Desk Consultant Team Lead
  • Ensure effective delivery of agreed service levels.
  • Adherence to a customer focused service culture.
  • Effective customer management
  • Identify ways to contribute to continuous improvement.
  • Extensive relevant experience as detailed above
  • Experience in process improvement and adoption
  • ITIL Foundation
  • Demonstrated technical knowledge across a broad range of technologies, including ServiceNow, AD, MS Exchange & Outlook;
  • Familiarity and experience with ITIL based processes.
  • Demonstrated customer service skills
  • Strong written and verbal communication skills
  • Proven problem solving and analytical skills

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Pooja Deshmukh on 07 3023 1078, quoting ref no. JO-1812-92491. Want to know more about Davidson? Visit us at