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Systems & Applications Support Manager

Job Title: Systems & Applications Support Manager
Contract Type: Permanent
Location: Brisbane
Industry:
Salary: Competitive Salary
Start Date: 2018-11-29
Reference: JO-1811-92407
Contact Name: Soraya Hosseini
Contact Email: soraya.hosseini@davidsonwp.com
Job Published: November 30, 2018 10:07

Job Description

This is a permanent role in a large organisation that use a large number of customised and out of the box applications.

In this role you will provide System and Application Support to a number on internal and external customers and vendors via phone, email, ticketing systems and so on.
 
Roles and responsibilities:
  • Provide application support to a number of different internal business areas
  • Identify, log, prioritise, diagnose and escalate incidents
  • Log, categorise and complete service requests
  • Provide regular updates on open tickets
  • Identify and diagnose system faults, resolve or escalate the issue as needed
  • Monitor and manage system faults, defects or enhancement requests to ensure they are actioned
  • Update customers on the status of their tickets
  • Participate in testing of bug fixing and deployment when needed
  • Participate in team cross skilling
Experience required:
  • Ability to work with teams in different locations
  • Great communication skills with the ability to articulate issues and resolutions via phone or email
  • Help Desk best practice
  • Extensive experience working in high pressure environments
  • Ability to negotiate and influence stakeholders
  • High level analytical and problem solving skills
  • Ability to take charge and drive issue resolution
  • Ability to manage competing priorities
  • Ability to work autonomously without supervision and also with a team
  • Ability to quickly learn a large number of applications used by customers and stakeholders

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Soraya Hosseini on 07 3023 1005, quoting ref no. JO-1811-92407. Want to know more about Davidson? Visit us at www.davidsonwp.com