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Call Centre Quality Assurance

Job Title: Call Centre Quality Assurance
Contract Type: Contract
Location: Brisbane
Industry:
Salary: $50000 - $55000 per annum
Start Date: 2018-11-11
Reference: JO-1808-90720-4
Contact Name: Ashleigh Veenstra
Contact Email: ashleigh.veenstra@davidsonwp.com
Job Published: November 12, 2018 10:15

Job Description

About the Role:
Davidson are recruiting a short term temporary contract for a well-known global client. We require an experienced call centre quality assurance officer. If you are a vibrant, enthusiastic professional we would love to hear from you. You will demonstrate a positive attitude and feel comfortable moving into a new role quickly and take ownership.

Responsibilities:
-  
Listen to customer interactions and provide feedback
-
 Review compliance process and procedures
-  Monitor process and procedures and provide insight
-  Provide feedback to agents and management
-  Build relationships internally and externally within the business
-  Identify opportunities for improvement

Skills and Experience:
- Demonstrate call quality assurance experience within a call centre environment
-
Professional, reliable and committed
- Advanced Microsoft Office Suite skills
- Well developed communication skills
- Ability to analyse data and process driven
- Strong decision making skills


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Ashleigh Veenstra on 07 3023 1015, quoting ref no. JO-1808-90720. Want to know more about Davidson? Visit us at www.davidsonwp.com