Davidson are partnered with an established Australian service provider whom is regarded as a leader in their industry, servicing over 1 million customers. This organisation is making some exciting changes to their operations, including the facilitation of a centralised contact centre. Due to this greenfield operation, we are on the lookout for passionate, motivated and innovative team leaders who are looking for the opportunity to contribute, inspire and actively make this role their own.
About the role:
This is a permanent full time opportunity working Monday to Friday between 8 am and 5pm.
- Management of an inbound/outbound consultant team of up to 10 staff
- Coaching and ongoing support to staff to maximise performance
- Make suggestions to improve overall business strategy, procedures and processes
- Cultivating a strong team culture and drive teamwork and collaboration
- Conduct weekly one on one meetings and provide ongoing individual feedback
- Identify areas for improvement to enhance customer experience
- Previous experience as Team Leader in call centre
- Demonstrated ability to develop a team to meet and exceed expectations
- Confident and clear communicator – verbal and written
- Able to build rapport quickly and professionally
- Takes initiative and demonstrates interest in business improvement
- Experience in CRM data management
- Parking onsite
- Bonus structure soon to be implemented
- Career development potential
- Opportunity to take ownership of role and take hands on approach
- Barbeques, competitions & raffle prizes
If you are driven and motivated to take your career to the next level, we would love to hear from you. This is a fantastic career opportunity to demonstrate your capabilities and to be part of something unique.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Ashleigh Veenstra via email: email@example.com, quoting ref no. JO-1811-91939. Want to know more about Davidson? Visit us at www.davidsonwp.com