Executive & Boards

Manager Customer & Cultural Services – Bayside City Council

Location Melbourne
Job Type Permanent
Reference JO-1811-91999-3
Posted 5 days ago
  • Lead digital transformation
  • Drive a customer centric approach
  • Competitive remuneration package
Bayside City Council is a unique municipality renowned for its natural environment, ‘village feel’ and low density living located south of Melbourne’s CBD.  Home to over 100,000 residents with a projection to 113,000 people by 2026, Bayside City Council’s vision is to work with the community to make Bayside a better place, by improving livability.  A values driven organisation, Bayside City Council offers an environment where respect, and working together to finding better ways is at the of centre of all work.  

Reporting to the Director Community and Customer Experience, this newly created role will take the lead in setting the future direction of customer experience to ensure the customer is at the center of all Bayside’s projects and interactions.  This high profile role will deliver on the organisation’s digital transformation and ensure the implementation will deliver on Bayside’s future needs.  With a thriving Library, Arts and Culture demand from community, you will lead a number of exciting projects and a comprehensive program of work.  Working with an engaged team, you will lift the capability of the organisation to ensure customer centricity becomes an integral part of the way Bayside engages with the community.  
Bayside City Council are seeking a proven people leader who can empower teams to deliver on an ambitious program of work.  Your ability to build trusted relationships and collaborate across the organisation to achieve results will contribute to your success in the role.  With high levels of energy and resilience, your ‘can-do’ approach and attitude will gain momentum in achieving future focused strategies and working with senior levels across the organisation.  Tertiary qualifications in customer relations/services, business management of a related discipline will be highly regarded. 
To apply for this role, please visit and search for the job. For further information or a confidential discussion, please contact Sharon Ardley on (03) 9929 9536 or Jarrod McLauchlan on (03) 9929 9515.