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Technology

Senior Telephony Services Engineer

Location Melbourne
Job Type Contract
Reference JO-1810-91724
Posted 20 days ago
We’re assisting a client searching for a Senior Telephony Services Engineer for a 6 month contract commencing ASAP. The successful candidates will be responsible for providing technical support to ensure the provision and operation of the large enterprise Contact Centre and Telephony services that meet the reliability/availability standards as agreed with the business to support all day to day operations and meet Service Level Agreements (SLA) and performance targets.
 
You will be responsible for the support, maintenance and ongoing operations of the following services:
  • Genesys Suite of products
    • Workspace Desktop Edition
    • Intelligent Workload Distribution
    • GVP
    • Genesys App Automation Platform
    • Web Chat
    • Co-Browse
    • Genesys Survey System
  • Virtual Hold
  • Verint Call Recording
    • Desktop Process Analytics
  • Cisco IP Telephony integrations
You will possess:
  • Experience in a similar Contact Centre/Telephony engineering role.
  • A level of technical expertise in the support and management of Contact Centre and Telephony Infrastructure. Ability to produce and review technical documentation.
  • ITIL experience and relevant understanding
  • Good level of technical knowledge across the defined areas of responsibility for this role
  • Strong Skills in the configuration and maintenance of Contact Centre infrastructure, including the ability to support a variety of technologies.
  • Understanding of basic networking concepts and 1st level troubleshooting ability
  • Excellent troubleshooting/problem solving skills in Contact Centre and telephony.
  • Cisco IP Telephony, CUCM administration, phone setup and troubleshooting.
  • Excellent written and oral communication skills coupled with a customer service orientation.


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Gabrielle Cassidy on 03 9929 9550, quoting ref no. JO-1810-91724. Want to know more about Davidson? Visit us at www.davidsonwp.com