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Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Blacktown
Industry:
Salary: $60000 - $65000 per annum
Start Date: 2018-10-08
Reference: JO-1809-91297-1
Contact Name: Helen Katsoudas
Contact Email: helen.katsoudas@davidsonwp.com
Job Published: October 09, 2018 15:28

Job Description

This reputable Global business are a well-known client in a broad range of products within markets around the world.

As the business expands, they are seeking Customer Support Officers who possess exceptional communication skills, a strong analytical mind and prolific problem-solving abilities plus a positive, friendly and can-do attitude, to join their vibrant Customer Service team.

Key Responsibilities:

· Exceed internal and external customer expectations at every point of contact

· Follow, perform and update all procures in regards to tasks being actioned

· Answer phone, fax and emails enquiries regarding stock, orders, pricing, service requests, credits and escalations

· Processing of orders (manual and electronic) in an efficient and accurate manner

· Investigate and follow up credit and warranty requests, warehouse disputes and organise pickups

· Pro-actively investigate and resolve any issues, disputes or complaints raised

· Accurate completion of End of Day summary email including deadlines

Skills and Experience:

· Customer centric attitude and work ethic

· SAP experience (highly regarded)

· Strong organisational skills and ability to prioritise

· Intermediate Word and Excel skills

· Strong verbal and written communication skills

· Ability to effectively work autonomously and as part of a team

· Ability to build relationships with internal and external stakeholders

We are seeking talented, enthusiastic, customer focused individuals who take pride in delivering exceptionally high standards of customer service to their clients. In return you will be part of a family friendly organisation with a flexible and engaging culture.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Helen Katsoudas on 02 8093 0636, quoting ref no. JO-1809-91297. Want to know more about Davidson? Visit us at www.davidsonwp.com