Roster Administrator

Job Title: Roster Administrator
Contract Type: Permanent
Location: Brisbane
Salary: Competitive remuneration
Start Date: 2018-09-26
Reference: JO-1711-86231-8
Contact Name: Chrissy Mandalis
Contact Email:
Job Published: September 27, 2018 15:49

Job Description

With an extensive and treasured history, this evolving not-for-profit, community services provider is moving into a new and exciting chapter of growth.
Continuous development has led to opportunity for two additional Roster Administrators to join their roster team on a permanent basis.

To support the ongoing evolution and change, they seek to appoint a highly skilled, experienced and passionate administrator who is passionate about working in a team that has a direct impact in supporting their clients and the community.
About the Role
You will be fulfilling a busy and varied role that comprises of both administrative and customer service responsibilities. 
Duties will include:
  • Ensuring staff runsheets are collected, entered and scanned through and banked by the weekly deadline
  • Supporting an energetic, positive and caring customer centric team culture
  • Distributing rosters to staff and other information in a timely manner
  • Ensuring that filing/archiving is current/up to date
  • Update phone listings and staff information
  • Ensure missed client-visit letters are sent out on a regular basis
About You
  • Several years’ experience administration in a customer service oriented environment
  • Highly system savvy and strong attention to detail
  • A "can do" attitude and the ability to train, mentor and develop others in successful complaint handing and problem solving
  • Have a genuine care, positivity, empathy and patience for customers who could be in a distressed state
  • Effective relationship building, organisation and time management and "best outcomes" resolution
Benefits of the role include
  • A company with true values for their customers and employees;
  • Supportive Management team;
  • You will have a direct impact on some special members of our community, appreciated by your colleagues and highly valued customers.
  • An organisation that lives and breathes its values, with a true dedication to innovative ways of continuous customer service excellence
To apply, click the link and upload your current resume in word format. If you would like to have a confidential discussion, please contact Chrissy Mandalis on 07 3023 1010, quoting ref no. JO-1711-86231. Want to know more about Davidson? Visit us at

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