Digital Customer & Product Analyst

Job Title: Digital Customer & Product Analyst
Contract Type: Permanent
Location: Melbourne C B D
Salary: Attractive remuneration
Start Date: 2018-09-26
Reference: JO-1809-91173
Contact Name: David Sparks
Contact Email:
Job Published: September 27, 2018 14:45

Job Description

  • Digital product concept to implementation creation
  • As part of a high-performing digital team, lead exciting initiatives to enhance customer experience through digital touchpoints
  • Champion data-driven decisions to support customer outcomes and work across a broad range of stakeholder groups
Our client, an award-winning Financial Services business, is seeking a Digital Customer & Product Analyst for a 12-month Fixed Term Contract to define and maintain the product roadmap for all digital assets and initiatives. At a high-level, responsibilities include creation and development of customer journey mapping, product backlog management and prioritisation, being the SME and maintaining digital product roadmaps aligned with business and strategic objectives.

Key Skills:
  • 3 years+ experience working in a similar role and Tertiary Qualification in Marketing, Business or IT
  • Experience working with product teams in an Agile and waterfall development environment
  • Sound knowledge of current online technologies, best practice design principles and development approaches
  • Proven experience in creating and developing customer journey maps.
  • Experience working with Creative Agencies and partners.
  • Experience in aspects of online (web & mobile) applications/systems and experience working with developers and technology teams
  • Experience in leveraging data, including usability research and market analysis, to deeply understand products, define product requirements and set metrics that measure success.
  • Excellent stakeholder engagement skills, with the ability to deal directly with and present to senior management and board members if required.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact David Sparks on 03 9929 9500. Want to know more about Davidson? Visit us at