CX Designer

Job Title: CX Designer
Contract Type: Contract
Location: Melbourne
Salary: Competitive
Start Date: 2018-09-25
Reference: JO-1809-91267
Contact Name: Sam Byrne
Contact Email:
Job Published: September 26, 2018 14:43

Job Description

About the Company

The client is a leading utilities company based in a great CBD location. They are looking for an experienced CX Designer to join the team and support the delivery of customer journey to the organisation.

About the Role
The main focus of the role is to build the company's Human Centred Design capability and be responsible for the customer centric design practice. This will involve framing problems, articulating customer motivations, needs, behaviour, pain points and conducting quantative and qualitive research. You will have to deliver the items outlined in the HDC roadmap and work collaboratively with cross functional teams and key stake holders.

About You
  • You have demonstrated CX Design or Service Design expertise in a large corporate, Agile and Lean environment.
  • You are customer focused with the ability to understand customer needs whilst also balancing company performance expectations.
  • You have extensive experience with the planning and execution of customer testing.
  • You also have working knowledge of InVision, Sketch and HDC methodologies.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Sam Byrne on 03 9929 9557 Want to know more about Davidson? Visit us at

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